Gartenstr. 30, 79098, Freiburg

We’re open Monday ā€“ Friday
8:30 a.m. ā€“ 5:30 p.m. UTC +2
Tel +49 761 61256750

Frequently Asked Questions

Any further questions? Contact us!

Which payment methods are accepted in the Online Shop?

PayPal, Credit Card (Mastercard, Visa, American Express) and bank transfer. If you decide to pay via bank transfer, please wait for our order confirmation. Please see for further information payment methods.

How long will delivery take?

If the product is in stock, it can be delivered within 2-15 business days after receipt of payment. If it is not in stock, delivery time might be delayed due to import and customs for up to 2-4 weeks. Please feel free to contact us about the delivery times.

How secure is shopping in the Online Shop? Is my data protected?

Yes. Our online shop is PCI compliant and your credit card and paypal data is not locally saved.

What exactly happens after ordering?

After checking your order, we send out an order confirmation. After receipt of money, we will ship the ordered product to you via TNT express. If it’s not in stock, we will order it from the manufacturer / distributor and ship it as soon as it arrives at our office. In this case, delivery time might delay due to import and customs.

Do I receive an invoice for my order?

Yes, we send a commercial invoice by email and with the shipment. The customer VAT-ID will be indicated if available.

From where are the products shipped?

All products are shipped from our store in Freiburg, Germany.

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